Challenge: Student Retention
The Wiley Education Services and Utica College partnership began in 2004 with a traditional revenue share-model relationship. As the needs of students evolved over the past decade, so did the services, solutions, and financial models required to support them.
As a result, Utica expanded its partnership with Wiley in 2014 to take advantage of its unbundled Professional Services. To achieve specific goals, various services were applied to different programs, including Wiley’s proprietary Learning Management System (LMS) implementation, instructional design support, and expanded Enrollment Services support.