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Jourdan Hathaway, Group Vice President of Operations, is a growth agent and a fervent believer in the mission to unlock human potential through education. She oversees operations across Enrollment, Retention, Academic Services, and Customer Marketing. She has spent much of her tenure working across our critical university services on large-scale initiatives that drive efficiency, performance, and growth.
Jourdan is passionate about talent development and creating a culture that encourages innovation and collaboration, recognizing that success rests in the power of a motivated and inspired team. She leads large diverse teams across Wiley’s departments to develop and execute against high-impact objectives.
Before joining Wiley, Jourdan was head of client services at an interactive agency that emphasized direct response digital solutions and software development. She earned her Bachelor of Arts in Advertising and Public Relations with a Minor in Marketing from the University of Central Florida. Today, she continues to mentor students from her alma mater and is often a guest speaker.
