Spotlight On: Anastasia Apostol, Director of Process Optimization

Last updated on: December 15, 2020

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When speaking to Anastasia Apostol, you immediately notice her passion for higher education and her drive for supporting others. Since joining Wiley in 2012, she has transformed herself and her career through hard work and determination.

Anastasia graduated with a master’s degree in organizational leadership from Lewis University and has gained professional experience with Wiley as an associate program manager, student services coordinator, senior student services coordinator, and operations manager. She now innovates as the Director of Process Optimization, where she focuses on retention optimization projects and works closely with Wiley’s Office of Business Optimization to brainstorm and develop new areas of opportunity for the organization.

In her current role, she builds and manages retention roadmaps to improve the future for students. Anastasia says her newest role is her dream job. “I love nothing more than putting processes around things and bringing people together to brainstorm new ideas.”

Her hard work does not go unnoticed. In 2014, she earned the Harlan Employee Recognition Award. Recognized for exhibiting outstanding heart and dedication, Harlan recipients are chosen based on their professional ability to lead and impact positive change within the company. Anastasia was nominated by colleagues and members of the leadership team, who commented on her professionalism and drive. “I am truly impressed with what an outstanding employee and colleague Anastasia is,” a coworker wrote in Anastasia’s nomination. “She has managed to bring innovative ideas to her roles, all while continuing to maintain excellent relationships with her students and uphold her normal duties.”

When discussing her drive to advance her career, she says her inspiration stems from advice given by a former colleague who suggested that the best way to understand a company inside out is to start in a position that allows you to learn about their clients. “By beginning my career as an associate program manager, I was able to learn more about our students and the student journey,” says Anastasia. “It was an excellent learning experience for me.” She credits these early roles at Wiley for boosting her communication and recruiting skills.

Anastasia also credits Wiley’s leadership team as instrumental in her professional growth. Through encouragement from its members, she has been pushed to try new things and expand her capabilities. “I love what we do. Even on our worst days, we’re helping students move forward with their careers. I have to believe in a company in order to work for it, and I truly believe that we are helping learners create positive change.”

When Anastasia is not hard at work with Wiley, she enjoys spending time with her husband and son. As an active member of her church, she participates in the ministry management team, which identifies potential in individuals and ensures they are placed into the right roles. She also enjoys reading, music, eating sweets, and traveling.

One of Anastasia’s personal goals is to travel to at least one country outside of the United States every year. So far, she has explored the Philippines, South Korea, Hong Kong, Egypt, Paris, London, Palestine, and Jordan.

Are you interested in pursuing a career with Wiley? For more information on what we do, our benefits, and our current openings, check out our Careers page.

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