Experience in Education Innovation

Todd Zipper

President of Wiley Education Services

“Our job is to help create and enable a better higher education ecosystem where degrees and educational pathways are accessible, affordable, and focus on the employability and success of our students.”

For more than two decades, Todd has been motivated to become the best version of himself and empowers others to do the same. His personal drive and penchant for lifelong learning led him to a career in education while also motivating him to grow an organizational culture based on highly motivated individuals.

Now President of Wiley Education Services, Todd’s focus is on expanding opportunities to help bridge gaps and grow additional business units including coding bootcamps, international student recruitment, and K–12 continuing education. Through these efforts, he leads the organization as a mission-driven business that allows all parties—employees, shareholders, universities, students, and society—to all reach their potential.

Prior to joining Wiley Education Services, Todd served as President and CEO of The Learning House, Inc. Previous to that, he was Managing Director of Marketing and Media Services at Weld North, where he pursued investments in the marketing, media, and education sectors. Before coming to Weld North, Todd co-founded and served as COO of Education Connection, and previously worked for Kaplan, Inc.

He earned a Bachelor of Arts degree from the University of Pennsylvania, a Master of Business Administration from Columbia University, and earned a chartered financial analyst (CFA) designation.

Julie Delich

Vice President of Retention and Student Support Services

“Our core values represent who we are and are critical to informing the way we interact with our partners and our students.”

As Vice President of Retention and Student Support Services, Julie is driven to find new opportunities and new ways to increase the positive impact we have on our students. Impacting students has been a longtime passion for Julie as she previously managed the enrollment and retention processes for college and university clients with The Learning House, Inc. Her team worked with potential students from the moment they expressed interest in a school until they graduated.

Before joining Learning House, Julie was Director of Enrollment at the University of Phoenix, and she served as an adjunct professor for 10 years, with experience in face-to-face and online modalities at Harrisburg Area Community College in Pennsylvania and the University of Phoenix. Prior to her involvement in higher education, Julie was an outpatient mental health therapist specializing in treating anxiety disorders and women’s health issues, including postpartum depression and PTSD from abusive experiences.

She earned a Bachelor of Arts in psychology and a Master of Science in clinical psychology from Millersville University. She is pursuing a doctorate in educational leadership from Concordia University, St Paul. Julie lives in Lancaster, Pennsylvania, with her husband, two sons, and her dog, Ace.

Jay Hatcher

Vice President of Business Development

“Our values govern our approach to partnership. We take great pride in collaborating to positively change lives, while maintaining respect for each individual’s goals.”

As Vice President of Business Development, Jay leads the team responsible for joining forces with higher education institutions to build long-term strategic partnerships. His goal is to ensure institutions are more effectively attracting, recruiting, engaging, and retaining students while preserving the academic quality and rigor at an institution.

Beyond his expertise in the education market, Jay has years of experience in the legal profession, where he developed skills that are vital when collaborating with numerous decision-makers at the institution and our organization to come to a consensus. Jay believes collaboration is the biggest value Wiley Education Services brings to our partners, especially as thought leaders within our partnerships as it allows the full team to quickly adapt to innovations in our highly dynamic industry.

Jay earned a Bachelor of Arts in political science from the University of Mississippi and a Juris Doctor from the University of Kentucky College of Law.

Jourdan Hathaway

Vice President of Customer Marketing

“Success rests in the power of a motivated and inspired team that is laser-focused on the customer experience.”

Since 2012, Jourdan Hathaway has translated business opportunities into scalable marketing strategies and technologies that increase efficiency, performance, and revenue. She oversees technology-enabled marketing efforts across a continuum of today’s digital channels. This is an integral component of the student lifecycle in support of university partner enrollment targets and brand standards. Jourdan concentrates on driving measurable business results and the standardization of data-driven best practices—with a deep commitment to fostering a positive customer and employee experience along the way.

Jourdan is passionate about talent development and creating a culture that encourages innovation and collaboration, recognizing that success rests in the power of a motivated and inspired team. She leads large diverse teams across Wiley’s departments to develop and execute against high-impact objectives. This requires leadership and activation on customer insights, lead generation and post-lead nurturing, marketing automation, customer data management, operational decision making, program measurement, and change management.

Before joining Wiley, Jourdan was head of client services at an interactive agency that emphasized direct response digital solutions and software development. She earned her Bachelor of Arts in Advertising and Public Relations with a Minor in Marketing from the University of Central Florida. Today, she continues to mentor students from her alma mater and is often a guest speaker.

Blaine Johnson

Vice President of Enrollment

“Enhancements in technology and the evolving student landscape require constant change.”

Over the past decade, Blaine Johnson has overseen the evolution of the organization’s OPM student recruitment. With the goal of providing the best student experience possible, his focus is on developing his team through coaching, implementing technological enhancements such as linguistic and behavioral analytics, and streamlining the student journey through the creation of resources such as a dedicated contact center. Under his leadership, the recruitment team has grown enrollments to more than 20,000 students across partner institutions.

Blaine cites Wiley’s 210-year history as one of the things that makes him most proud to work at the organization. But as much as we gain support from the past, he notes that an important part of his job is looking forward. “Enhancements in technology and the evolving student landscape requires constant change,” he says. “During my time with Wiley I’ve developed in my ability to lead people efficiently through times of transformation.”

Before coming to Wiley, Blaine was Vice President of Sales for information security consulting firm CastleGarde, Inc. and Director of Field Operations of The Beacon Institute, a company that specialized in delivering non-credit curriculum through a network of university partners. He earned a Bachelor of Science in journalism with a minor in business from Troy State University.

Kelly Lewis-Pratl

Vice President of Corporate Brand and Communications

“A ‘great brand’ is only great when it delivers on the promise being made to the people it’s trying to help. If we stay true to our mission and values, incredible things can happen.”

Upon joining Wiley in 2010, Kelly Lewis-Pratl quickly discovered that the passion and dedication she witnessed during the interview process ran wide and deep throughout the organization. She is proud to be part of a team dedicated to the success of learners and supporting university and corporate partners in the critical mission of helping them achieve their goals to create positive change.

As Vice President of the Corporate Brand and Communications team based out of the Oak Brook office, her team leads the development and implementation of the brand vision, strategy, marketing, and public relations to drive meaningful engagement with prospective and existing partners. The team is keenly focused on relaying the value Wiley Education Services provides and their commitment to offering demand-driven learning products and services that help partners support learners for the long-term. In addition, they are dedicated to building a unified and motivated internal team culture, implementing key initiatives that bring the company core values and mission to life to drive the success of partners, and ultimately, their learners.

Prior to joining Wiley, Kelly served in a variety of brand management and creative roles at advertising agencies Crispin Porter + Bogusky and Leo Burnett. Kelly holds a Bachelor of Arts in English and Communications and a Master of Science in Arts Technology from Illinois State University.

Rachel McGalliard

Vice President and General Manager of The Software Guild, A Wiley Brand

“I enjoy collaborating with my colleagues to solve problems regarding skills gaps in the workforce. It’s such a big problem with so many ways to approach delivering new skills to people.”

As Vice President and General Manager of The Software Guild, a Wiley brand (TSG), Rachel drives strategic initiatives to expand the footprint of immersive training curriculums not only for students, but also within corporate training settings and through university partnerships. As one of her greatest accomplishments with the unit, she led the initiative to create standards within the coding bootcamp space by helping TSG become an inaugural member of the Council on Integrity in Results Reporting (CIRR).

Rachel credits her passion for her work with the core value of “a learning culture that changes and builds lives.” Rachel says, “I have the privilege of seeing our incredible instructors share their knowledge with apprentices day after day. In a very short time, those apprentices are on new career pathways with increased earning potential and have changed the course of their lives.”

As one of the first employees of The Learning House, Inc. in 2009, Rachel moved up through the ranks of account management, where she had the opportunity to work on a special project around immersive coding programs with The Software Guild. Rachel previously served as Director of Client Management at Learning House and then Vice President of Operations at The Software Guild after its acquisition by Learning House. Learning House was acquired by Wiley in 2018.

She has a bachelor’s degree in biology and a master’s degree in psychological and brain sciences from the University of Louisville.

David Migliorese

Vice President of Academic Services

“To do our best, continuous learning and adaptation are required.”

David Migliorese is the Vice President of Academic Services and is based out of the organization’s Orlando office. His custom course development group works with faculty to create high-impact, technology-enabled learning experiences for an array of degree programs.

David began his career in user experience, then spent eight years working with faculty and leading teams in the design and development of socio-constructivist online learning experiences. Since joining the organization in 2009, David has built a team of world-class learning designers, media specialists, and faculty support professionals who share his passion for student‐centered, high-engagement learning. They have developed and manage a catalog of more than 2,000 distinctive online courses and are currently leading innovations in story driven learning, case method teaching, and faculty communities of practice.

David earned a bachelor’s degree in comparative literature from the University of Illinois at Urbana–Champaign, and a master’s in humanities from the University of Chicago.

Suren Naidoo

Vice President and General Manager of International Education Services

“We are committed to positively impacting the lives of our students and partners no matter where they live or study. We want to open access to all learners, whether through opportunities to travel abroad or leveraging access to all the amazing technology that is constantly being developed.”

As a first-generation college graduate, Suren is honored to have the opportunity to pursue his personal and professional passion of transforming the lives of young people around the world through education. His team works with our international education partners to bring diverse on-ground and online opportunities to address the dreams and needs of learners around the globe and equip them for success.

Suren has helped more than 5,000 international students attend higher education institutions in the U.S. and the U.K. Prior to his role at Wiley Education Services, he was the CEO of Education for Advancement, founder and COO of the Forbes School of Business & Technology, and founding CEO of United States University. Suren has served 13 years as a board member of regionally accredited U.S. universities. Most recently, he served as Senior Vice President of Learning House International.

Suren has more than 20 years of executive experience in finance, entrepreneurship, strategy, execution and regulatory, intellectual property, and operations management in higher education, media, and telecommunications.

Suren earned a Bachelor of Science in engineering from the University of Cape Town and an MBA from the University of Texas at Austin.

Jeff Stark

Vice President of Research and Analytics

“As we move to a knowledge-based economy, we provide multiple ways for people to gain and access knowledge and skills that will provide them better opportunities for success.”

As the Vice President of Research and Analytics, Jeff oversees the development and management of our research and analytics practice. His team utilizes advanced analytical capabilities to conduct market research, develop actionable insights about target audiences for our partners, and informs critical business decisions. Jeff most resonates with the core value of Think and Operate Like an Owner. He feels that this value helps his team “keep the bigger picture in mind and take a long view as to what we do on a day-to-day basis.”

Prior to his current role, Jeff served as the Senior Vice President and Chief Financial Officer at The Learning House, Inc. With more than 20 years of experience in strategic and operational planning, reporting, forecasting, and accounting, he believes, “It isn’t just about what you do, but how well you do it, and how you interact with others in the company.” Fostering teamwork and “a sense that we are all headed in the same direction” is paramount to success.

He has deep global experience in multiple industries and in the past focused on media, education, and software. His experiences have led him to work for companies that ranged from start-ups to new businesses within multi-national corporations, big four accounting firms, and the military.

Jeff earned a Bachelor of Science in accounting from Purdue University and an MBA in finance from the University of Chicago Booth School of Business.

Jeremy Walsh

Vice President of Enterprise Learning Solutions

“Wiley Education Services plays a transformative role in helping employers and educators link arms to drive positive outcomes in our society.”

As Vice President of Enterprise Learning Solutions for Wiley Education Services, Jeremy’s driving passion is helping companies position themselves with the emerging skills and agile workforce needed to be considered future-ready. His team is responsible for providing talent and training solutions that enable employers to excel in their market and leave the impact they desire. He believes, “We are fortunate to have a great culture and strong core values at Wiley. Our values are not just words on a wall, but deeply ingrained into the core of who we are as an organization.”

To this end, Jeremy is driven to cultivate leaders and build world-class organizations to make positive impacts in the diverse markets they serve. As a dynamic leader, business developer, small business owner, entrepreneur, and business consultant, he has a unique perspective on the convergence that’s happening between enterprise organizations and educators.

Prior to joining Wiley, Jeremy spent a decade overseeing business development initiatives for organizations such as Apollo Education Group, Kaplan Inc., and Mount Washington College. He sits on several advisory boards including the marketing advisory board for LinkedIn as well as a local leadership development organization called Leadership Broward.

Jeremy earned a Bachelor of Science in business from Missouri Southern State University. He currently lives in South Florida with his wife, Giselle, and their two children, Ava and Deklan.